Centers of Excellence
These courses help transform an organization from marginal to exceptional. The focus is on driving organizational excellence; as such we are pleased to offer them through our Centers of Excellence.
+Center for PERFORMANCE ENHANCEMENT 
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QUALITY FUNDAMENTALS: Foundations for Success
- Defining Quality
- Quality Drivers: Patients/Families, Financial and Regulatory
- Quality Tools, Techniques: An Introduction To Root Cause Analysis; Failure Mode Effect Analysis; Six Sigma; And Cluster Technique
COURSE FORMATS: On Location | Webinar
DATA COLLECTION: Telling the Quality Story
- Quality Tools, Techniques: Immersion Into Tool Uses
- What To Collect And Why
- A Systematic Approach To Data Integration
IMPROVING OUTCOMES: Excellence Strategies
- Identifying Key Drivers Of Performance
- Components Of A Quality Plan
- Developing A Quality Plan: A Roadmap To Sustained Improvements
- The Quality Scorecard: Measuring Performance Across The Board
CREATING THE QUALITY CULTURE: Inclusion and Participation
- Translating Quality Into $$$$ (Tangible And Intangible) Gains
- Building An Organization Recognized For Its Excellence
- Constructing A Well Developed Internal Quality Driven System That Is Responsive To The Needs Of Our Patients/families, Programs and The Community At Large.
- Instilling an Attitude Of Personal Responsibility and Accountability for Providing Service to Customers
Ongoing Performance Leadership Series
- Coach, Challenge, Lead: Developing An Exceptional Leadership Team
- Leadership Skills: Practical Tools For Tomorrow’s Healthcare Leaders
- Emerging Trends In American Healthcare: New Challenges
- Finding And Keeping Talent At The Every Level
- Leveraging Political Power In Healthcare Management
- Leading Change And Promoting A Cohesive Corporate Culture
- Managing Change: 21St Century Management*
+Center for REGULATORY/COMPLIANCE MANAGEMENT 
COURSE FORMATS: On Demand | Webinar | Audio Conference
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CRITICAL ETHICAL ISSUES IN HEALTHCARE MANAGEMENT: When Values Collide
+Center For BUSINESS DEVELOPMENT – Networks, Products and More 
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PROVIDER OF CHOICE: Doing The Homework And Leg Work-Identifying Opportunities In The Market
- Criteria For Identifying Like Business Interests
- Knowing Your Target Partners
- Understanding Drivers Of Choice For Your Service
- Positioning For Partnering
- Developing A Preliminary Action Plan
PROVIDER OF CHOICE: Honing in on Targets- CRM In Action
- Optimizing Managed Care Contracts
- Developing And Optimizing Your Community Resource Development Program
- Creating Enrichment Opportunities For Partners: Building Loyalty
- Developing Tools For Tracking
- Strengthening Relationships: Staying In The Know And On Track.
- Mining The Competition
PRODUCT LINE DEVELOPMENT
- Creating and Sustaining Accountable Care Organizations
- Creating a Managed Medicaid Long Term Care Program
- Disease Management Protocols
- Developing a Palliative Care Program
- Expanding a Palliative Care Program
- Developing a Private Duty Agency
- Expanding a Private Duty Agency: Increasing Market Share
- Developing a Physician At Home Program
- Opening an Alf: The Nuts and Bolts.
- Skilled Nursing Compliments: How To Differentiate And Increase Market Share!
- The Do’S and Don’Ts Of a Start Up Healthcare Business.
- Making A Case For New Product Development: Practical And Simple Tools For Presenting Your Ideas And Tracking Your Success.
+Center For MEDICAL MANAGEMENT 
COURSE FORMATS: On Location | Webinar
COURSE FORMATS: On Location | Webinar
COURSE FORMATS: On Location | Webinar
COURSE FORMATS: On Location | Audio Conference | Webinar
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Medical Management Fundamentals: Foundations for Success
Medical Management Protocol Development: IHI Chronic Care Model
(Preventing Unnecessary Readmissions- Decreasing Your Hospital Admission Rates)
Medical Management: Strategic to Tactical Program Deployment
Medical Management: Excellence Strategies-maintenance and oversight-
Ongoing Medical Management Series
- Developing a Comprehensive Medical Management Program – Improving Clinical and Financial Outcomes
- Creating A Nursing Culture Driven By The Pursuit Of Excellence
- Deployment Of The Chronic Care Model
- Instituting A Palliative Care Program: Benefits
- Making Clinical And Operational Integration Work
- Nursing Excellence: Strategies For Exceptional Care Management
- Developing Metrics For Staffing: Caseload Management
- Maximizing Clinicians Productivity While Improving Morale
- Sharpening Clinical Skills
- Sharpening Management Skills
- Triage Techniques For Disease Management
- Understanding Financial Drivers Of Performance
- Using Profit Analysis And Cost Allocation To Improve Financial Performance
+Center For TECHNOLOGICAL ADVANCEMENT 
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*Indicates Certification Preparation Course
Click on the Following Courses to Learn More or Register
- *Concepts In Creating A Paperless Healthcare Organization
- EMR Selection Process
- EMR The Implementation
- The Cost Benefit Of Promoting A Paperless Organization/li>
- Leveraging Political Power In Healthcare Management: The Case For Green
- How Technology Improves Patient Outcomes In A Multitude Of Care Settings Simple Strategies, Big Returns
- Addressing Clinical Staff Resistance To The Use Of Technology: Getting The Real Buy-In
